Mentor auto repair

These guys really took care of me. Excellent customer service and great price. Just moved the area and am away from my regular shop. Glad to have found a new trustworthy place to take my vehicle.

I was the store manager here and I was let go today for a few reasons that I will explain. First I would like to let all who read this that the owner is an exceptional mechanic. He knows his way around a vehicle and is very good at assisting his techs in diagnosing and repairing a vehicle usually the first time. He is awesome with customers and he ensures that every customer has a great experience with every visit. Where he lacks is in his leadership abilities with his management, his lack of support, and lack of constructive criticism when appropriate. It is expected that all staff dedicates their lives to his business. He wants to be able to discuss work related issues off the clock and requires of you to work on your own time which is not legal. While he has a winning personality with his customers he is condescending with his management staff and vendors. If it weren't for his ego he would be able to listen to other employees opinions and instead of getting offended because they don't have the same views as he does but instead agree to disagree and build from there je would have a happier amd more dedicated staff. I was suspended 30 minutes into my shift on monday without any explaination as to why until i was sent a text message from the owner around 330 that afternoon which stated that i was also going to be suspended the next day and was not given an explaination as to why until i texted him back and asked why. It was then that he responded that one of the reasons why is because i did not respond to his text message as quickly as he wanted me to on my off day as well as the next morning before my scheduled shift and because he would not tolerate my comment about it being innapropriate to do work related tasks outside of work hours. There is no work life balance for the store manager but only for him because I was expected to be the first person there and the last to leave but it is perfectly acceptable for him to show up at his leisure and leave when he's ready. He does not hold himself accountable for any mistakes that he has made but will throw you under the bus in front of customers to save face. The owner, his staff and customers smoke cigarettes in the shop (which is also illegal) despite my many pleas for them to stop because it made it difficult for me to breathe and it led to me having chest pains. I could continue but I think at this point you get the point. If you need a place to go to get your vehicle fixed for probably the best price in the Mentor, concord, Painesville area then this is the place to go but if you want a rewarding career in the auto industry with healthcare, benefits, a 401k, constant coaching, support, transparency, equal treatment for all staff regardless of your race, or having a differing opinion from the owner, reasonable work hours, a good work life balance, being subjected to second hand smoking, or being asked to falsify documentation then you may want to look elsewhere.

I asked him to bleed the brakes after I put wheel cylinders on it. He charged me $40, but the brakes were exactly the same after he did it as before. When I told him that, he said the brakes were not that bad when he drove it before he did it. So, if they were not that bad, why didn't he tell me that? When I asked him why he did not say anything, he argued that he did nothing wrong and he did what I asked him to. While arguing that he did nothing wrong, he says he does not want to argue with me. I imagine he will post a reply suggesting he did nothing wrong. Bottom line is: he took my money despite knowing that the brakes felt ok before he did the work. The brakes feel exactly the same as before he did it, and he took my money. When I indicated he took advantage of me, he told me never to come back. He can count on that.

Love these guys! Very fair, respectable and so willing to give you choices!!! Great service! I highly recommend!

Very Pleased with the service I received. Quality parts, service and pricing are the motto of this business. You can go to many different Auto service repair facilities but try to find one that cares about your vehicle like it's their own. I feel I have always been treated fair. Owner and staff are very professional and pleasant to deal with. Give it a try ... Dave

Honest folks who truly care about customer service and integrity! Clean and welcome atmosphere with a genuine owner, friendly staff, and quality service. I will not take my vehicles anywhere else!

Very happy with Kevin and the entire staff. Have helped me, my girlfriend and her son on many occasions. Honest and upfront business, would definitely recommend and will have them do all my auto repair in the future.

I've been taking my car here for service for years. Honest, reliable service always!

Great people and great service.Universal Auto and Tire has a great team and a great owner that is always putting their customers first to ensure that they are safe on the road and happy before leaving.

Excellent customer service ..trustworthy..affordable...i highly recommend..