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Mentor auto repair

130 reviews
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9853 Johnnycake Ridge Rd, Suite 20, Mentor, OH, 44060
Mon - Fri: 8:00 AM - 6:00 PM|Sat: 9:00 AM - 3:00 PM

Saturday availability may vary. Please call for details

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5

Best customer service klive had from an auto shop, highly recommended!

5

5

Thank you for your review Randy.

- Universal Auto & Tire
5

Great pricing

Thank you for the time to make a review Frederick! We take pride in providing fair maintenance pricing, and our team at Universal Auto & Tire appreciates your business.

- Universal Auto & Tire
1

After being a loyal customer for over 2yrs, disappointed is not the word to describe my last visit. Our car was damaged after being serviced last week and Universal said they would have the damage professionally fixed and painted. After 5 days the car was returned with no remedy and the response now was we do not feel it's our fault and we did what we could do. Cannot believe the lack of caring and customer service in such a small town atmosphere.

1

After being a loyal customer and bringing Universal multiple friends, I feel completely betrayed by the last experience (spent over $1300 last trip alone). Our car was damaged and scratched while being serviced this week. The owner Kevin's remedy was to wipe the scratch down with a wet cloth after agreeing to have it professionally addressed. After 5 days of inconvenience and lack of communication the car looks the same and universal will not respond or communicate about the situation. Now I'm have to take it to get repairs and have my attorney address the situation.

Hi Lee, we appreciate your business for years past. As you were advised, damages to customer vehicles from other shoppers can be addressed by USA Management, please contact us by email at [email protected] for their contact information. They operate and maintain the parking area. We do not perform auto body related repairs. We wish you the best in your future endeavors.

- Universal Auto & Tire
5

best mechanics in town... fair pricing honest good mechanics

5

Saw a good deal on Groupon and decided to come down for an oil change. Good service and they have a waiting room with coffee and foosball table to entertain you. The best part is their air conditioner is awesome especially on a hot summer day like today.

5

I went there today to get an estimate on the front end of my Ford 150, and I was greeted by very courteous and helpful staff. Their prices are very reasonable an exceptional work ethic as I seen while waiting for my estimate to get done. If you want good value for your mechanical work on your vehicle Universal is definitely the place you'd like 2 go. Ask for either Kevin the owner or Jake May greet you at the front door as he is most of the time coordinating the work being done at Universal. Again very helpful and courteous staff keep up the great work

Thank you so much for your thoughtful review Michael! We looks forward to servicing your automotive needs.

- Universal Auto & Tire
5

Only place i trust for any kind of work on my car

Thank you for your loyalty to our family-owned shop, Mr. Martin. We are happy to have your support & proud that we are able to have the opportunity to keep your vehicle driving safely. Please let us know if there's ever anything else we can help with!

- Universal Auto & Tire
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9853 Johnnycake Ridge Rd, Suite 20 Mentor, OH, 44060 (440) 579-5232