I came in 2 different times to have an oil change, tire rotation and inspection. I guess tire rotation here just means making the wheels move because that is making the tires rotate, right? I was told 2 times I needed tie rod ends. I had new tie rod ends. I kept saying I have new ones I am pretty sure it is a wheel bearing. I took it 2 other places and they both said wheel bearing. I got the wheel bearing done and hey, what do you know the sound and vibration is gone. Oh, yeah and I love people respecting my property by smoking in my vehicle..so respectful Thank You! I saw the guy that was taking it in the back get in my vehicle with a lit cigarette. To Universal Auto and Tire if you look in your computer you will not find my name but I was in there. I promise you that I was there and you did this....to me. Goodbye.
Hi Rosie, You are correct, we do not have a history of service of your vehicle. Our expert technicians take pride in their work, and never will smoke in your vehicle. As a matter of fact, we provide free air fresheners with every visit. Tire rotations are performed routinely, and unless you have worn tires, or a concern that rotation would cause a problem, we always perform services requested. It is our goal to provide excellent customer service, and this review does not allow us the opportunity to research your claim. Could you please be a bit more specific, so that we may attempt to correct this concern? If you do not wish to place your specific concerns online, you can email them to [email protected] We thank you for your time and consideration.
- Universal Auto & Tire